Have you ever wondered how restaurants manage their processes? Traditionally they did it themselves, but now there are companies that take care of it. One such startup, SupplyNote is a cloud-based web and mobile suite connecting outlets, service providers, and vendors. With SupplyNote, you can manage inventory, place orders, and discover insights into sales performance to bolster the health of your business.
In this interview with Mr. Kushang, the company’s CEO, we hear about their journey and ideas for filling this gap in the restaurant industry.
It’s been about 3 years since you launched SupplyNote. Please tell us about your initial background and what prompted you to start this platform
The co-founders of supply note are, Mr. Kushang, the CEO, Mr. Harshit Mittal- CTO, Mr. Abhishek Verma – COO and Mr. Nitin Prakash- CPO.
We initially launched a different model that would explore options for traceable BTL marketing activities for F&B startups. When we had the opportunity to work closely with restaurants, we saw many possibilities for inventory management and automation solutions. We have identified how restaurants have been operating in a very traditional way for years and how digitalization can revolutionize the entire industry for good. That’s when we all started working on a SaaS-based solution to manage inventory management and supply for F&B outlets. This is how SupplyNote was started.
One of the biggest challenges faced by quick service restaurants is food theft. How does SupplyNote help its customers solve this problem?
SupplyNote helps QSRs keep track of their inventory by tracking orders sold, predicting consumption based on revenue, and cross-referencing it with actual consumptions. This allows theft to be tracked and prevented.
Restaurants operating in multiple locations face multiple supply chain issues, both upstream and downstream, from sourcing to warehouse management, inventory control to item delivery, among others. Please tell us how SupplyNote helps grocery stores streamline their operations.
SupplyNote provides a cloud-based web and mobile suite connecting catering outlets, service providers and suppliers. This facilitates a faster and more transparent procedure, mitigating the extent of losses or misinformed expenses. It offers three service segments: cloud-based software for inventory management, enabling F&B outlets’ usage, inventory analysis and requirements, warehouse and logistics solutions to help outlets F&B sales force to access affordable storagea E-commerce platform for food outlets that allows easy shopping at the best cost.
Covid-19 has potentially disrupted the food chain which has altered food’s connection with the masses. Please tell us about the challenges and opportunities that have arisen during the pandemic. Please share the role of technology in making supply chain systems more responsive and efficient during covid.
Many sectors were facing heavy losses and struggling to survive when the pandemic hit. This also included the F&B sector. It happens to be an industry that runs huge fixed costs and due to the pandemic, sales were at zero which led to the closure of many outlets. That’s when they needed interference from technology to enable precise operations that would speed up recovery by mitigating casualties. SupplyNote has facilitated the same with utmost precision, reducing running costs by 8-10%.
After the pandemic, there is an increased awareness of its health and sustainability. However, for small and medium enterprises, sustainability seems to be far from achievable, as it might not be achievable for them. Can technology play a role in improving sustainable food practices?
The technology was being adopted in the industry, but after the pandemic, the majority of medium-sized outlets completely switched to contactless driving using innovative devices. Some have even opted for automation in their establishment. Basic driving that involved customer interaction has been replaced by technology to a greater extent.
Tell us about your team, your presence in the country and your future roadmap for growth.
We are now a team of over 80 employees and we continue to grow. We are hiring over 70 employees in various departments, which means we are almost doubling our workforce. We are present in Pan India, associated with more than 1500 food outlets so far. In addition to this, we also plan to expand overseas.