Restaurant manager calls out wealthy diners who mocked his salary

A restaurant manager calls a group of wealthy diners who she says have “humiliated” her by mocking her hospitality salary.

Lily O’Connor, who works at the Cora restaurant in Cardiff, Wales, says she served the six men from a major British law firm for three hours last week, during which she claimed that they had “disrespected” and “degraded” her.

The 22-year-old said one man in particular, who she said had been throwing inappropriate comments at her all night, was to blame.

“He used humiliating tactics, trying to degrade me for the work I love to do. He was like, ‘How do you make a living?’ to that and ‘Why don’t you work seven nights a week?'” she told the Daily Mail.

The 22-year-old said she was ridiculed and humiliated for her poorly paid job as a restaurant manager. Source: Facebook

In the UK, the average full-time salary for a hotel employee is around AU$33,000. For casuals, the hourly rate depends on age, so for 22-year-olds like Ms O’Conner, it’s the equivalent of around AU$15 an hour, says gov.uk.

Ms O’Connor said the remarks by the man in question were ‘heartbreaking’, and although she held her ground throughout the meal, she ended up crying.

“I was even told to ‘stick my schnoz in there’ after they complained about one of the wines I served them on the seven-course tasting menu,” she told the publication.

The restaurateur defends his staff

In total, the group of six spent A$1,743 – the biggest bill since the restaurant opened in January, restaurant owner Lee Skeet said in an “angry” Twitter post following the reported incident .

Despite this, Mr Skeet said he was furious at the way Ms O’Conner, who he describes as a “brilliant” house manager, had been treated.

“Unfortunately, throughout the evening, I was informed that your group’s behavior was inappropriate towards Lily,” he told the men, who he said left no tip.

Lily O'Conner and restaurant owner Lee Skeet

Chef and restaurant owner Lee Skeet was furious after the alleged incident. Source: Twitter

“She said that as a 22-year-old girl, she was looked down upon, disrespected and unexpectedly touched by members of your group.”

Mr Skeet said he offered to refund the band’s money and asked them never to return in a message sent to their company, but changed his mind and gave the A$1,743 to Ms O’ Connor.

“It won’t happen again – people need to know that such behavior will not be tolerated in this restaurant,” the restaurant’s chef and patron told the Daily Mail.

“We don’t want to name the individual, it’s not about naming and shaming anyone. But there is a point to be made about hospitality workers and how they are processed,” Ms O’Conner added.

Restaurant owner and manager praised

Mr Skeet and Ms O’Connor have been praised online for speaking out about the alleged incident.

“Just heard Lilly being interviewed on Radio Wales. She spoke so well on behalf of the restaurant industry that just because you’re wearing a suit doesn’t mean you have the right to abuse the staff. Kudos to you both,” the man said.

“Well done buddy. Inexcusable behavior. They definitely don’t deserve a refund,” wrote another.

“You are a great employer. Take care of your employees. You haven’t overreacted. That’s what a good employer does. Wish there were more like you,” one tweeted. third.

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